Functional support SAP remote for Latam in conjunction with the Telecommunications Operator Maintenance team of the telecommunications operator for resolution incident as support and pre-agreed also for corrective and evolutionary incidents, monitoring interfaces between SAP and legacy systems, SLA compliance through from SOLMAN and JIRA.

Responsible for managing IT incidents (tickets) with the SOLMAN tool (SAP Solution Manager). First Level Support IT SAP and APP. Maintenance in SAP tables. Application Management of the BU (Sales, Expenses, Returns, Collections, Repositors). Head of Internal Communications of Local IT. SAP Processing of Sales and Collections Idocs. First link between the Local IT Team Argentina with the Global IT Team (Luxembourg, Italy, Brazil). Responsible for the administration of SAP Identity Manager (laundering user access codes, unlocking users in SAP ECC, SAP BW, SAP APO). Scaling of incidents at 2nd level and tracking of incidents of Local and Global IT until their solution. SAP special role activation monitoring. SAP functional support in electronic invoicing. SAP and Application Support of the BU On Site to users.

Low and medium complexity configurations. Testing of new developments and validate them for later transport to the productive environment. Provide support via telephone and / or via VNC or TeamVierwer to users in all branches nationwide in the use of the SAP tool in SD MM FI modules. Training in the SD module of new users for the use of the SAP tool. Constant monitoring of SD operations. Constant maintenance of customer master data. Testing of new developments for SD. Control and correction of problems arising from human or developmental errors. Feasibility study in the development of new processes. Constant monitoring in closing SD operations. Active participation in development projects of new SAP add-ons. Developments of new processes in SD together with the systems department.Development and updating of procedure manuals.