Javier MontenegroIT Support
Bilingual Cloud admin with +15 years of experience in the technology sector, particularly in IT and customer services, working for different local and multinational companies. Able to work under pressure, good at deep research analysis and problem solving, management and development of project teams, results-oriented, proactive and dedicated to meet goals. Good leadership and coordination skills. ITIL certified.
Tech stack
VMware (10)
Windows (9)
Back-end (9)
Unix/Linux Virtualization (8)
Linux RHEL/CentOS (7)
Linux Server Administration (7)
Java (7)
Team Management (7)
Team Mentoring (7)
Amazon CloudFront CDN (7)
Team Leadership (7)
API Integration (7)
Windows PowerShell (7)
Azure (7)
Backup & Recovery (2)
VMware ESXi (2)
Windows Server 2012 (1)
IT Project Management (1)
Project Planning (1)
IT Support
Experience
Customer Technical Support EngineerCrossover for Work
10/2017 - Currently

Working Remotely for Optiva flagship's Unified and TCB L2 support, these products works providing Telco billing for every product they can offer over SMS/Data or call. - Jive Support (Intranet with Java Backend, Over AWS, with REST API) DKIM, SPF and DMARC for email security. Working with Azure, VMs, PS scripting, Load Balancers, Cloud Front and DNS.

Java
Linux Server Administration
Linux RHEL/CentOS
Amazon CloudFront CDN
API Integration
Unix/Linux Virtualization
Azure
Wintel y virtualizacion AdminDesol
04/2017 - 10/2017

System administrator with Telecom support.

Windows Server 2012
Project Planning
IT Project Management
VMware
Unix/Linux Virtualization
Wintel and Virtualization ADMINTotal
09/2016 - 10/2016

One month project to help cover a senior Admin that left the company all of a sudden, this company have a contract with an outsourcing company that I work with in Jazz plat and help me to get to the London Project. In this project I helped with several implementations and changes with SCCM and SCOM mostly, since patching, package and OS deployments, I worked on several projects of service and servers unifications into one (DHCP, DNS, Users, data, print servers), as well as Datacenter supervision, Infrastructure Help desk (Level 2) conformed with one Wintel Junior admin, and storage admin and a security admin.

Linux Server Administration
Windows Server 2012
Linux RHEL/CentOS
Unix/Linux Virtualization
Wintel and Virtualization SMEHPE
07/2014 - 05/2016

Among my activities, I was dedicated to be a technical reference for Blue Shield executives and HPE account leaders, on call 24/7 to high-priority escalations, diagramming highly complex projects along with engineering and PMs for later execution, I achieved recognition for the dedication and professionalism that I always look with such passion. In this time I improved my coaching and leadership skills as well as my team and projects coordination.

VMware ESXi
Back-end
Backup & Recovery
VMware
Windows
Technology Consultant lvl IIIHPE
05/2008 - 12/2014

Tech Leader and System administrator for different company accounts. (Including Kraft Food / Mondelez) in this position, my main goal was to distribute workload of new projects, new requirements, data migrations, new implementations, was in charge of of 11 Administrators. During this time I had a mayor improvement in my career thanks to my certifications, I improved my team leadership role, generating confidence and helping me to grow professionally. I got involved in VMWare and Azure projects, I worked in big projects with different teams to implement SCCM 2010 y SCOM for monitoring, as well as services/servers migration projects, like DHCP, DNS, Vfilers, data, users, print servers and servers life cycle.

Back-end
Team Management
Team Mentoring
VMware
Team Leadership
Windows PowerShell
Windows
Education
Microsoft Azure AdministatorMicrosoft Certifications
08/2019 - 08/2019
ITILĀ® Foundation Certificate in IT Service ManagementCSME, Inc.
05/2012 - 05/2012
VMWare VCP 3, 4 y 5.5Pearson VUE
12/2009 - 12/2010
Microsoft MSCPMicrosoft Certifications
11/2008 - 11/2008
CCNAProydesa
03/2000 - 12/2002