AWSJoined this successful international e-commerce company (dodax.de part of MyWorld group) as DevOps / Sysadmin, with the main purpose of modernizing the infrastructure, minizing downtime and improving reliability, speeds and costs. Migration of workloads from Rancher administered docker containers running on AWS EC2, towards Kubernetes running on AWS EKS. Use of Terraform and Jenkins. Grafana, ElasticSearch and Graylog.
Cloud Engineer Worked full time as external consultant (AWS Cloud Engineer) for letgo.com in the Analytics (Data) and Search & Discovery squads. Optimized costs using AWS AutoSscaling, Spot & Reserved instances. Designed and created infrastructure as code for new projects. Migration of ongoing microservices from AWS EC2 to Kubernetes. Mounting and maintining - Hadoop cluster (Hortonworks), Apache Kafka and Solr standalone stack.
System Administrator -Sr. SysAdmin/DevOps role for a first class Fintech company -Infrastructure management and architecture, in a complex and extremely technology-diverse environment. -AWS, DigitalOcean, Alibaba and Azure cloud infra providers -Technologies used: Docker, Kubernetes, Terraform, Ansible, ElasticStack, Gitlab, Jenkins, Zabbix, JIRA
Brand Evangelist Improving customer experience globally using blockchain technology.
Product Specialist L3 Technical Support Engineer. Responsibilities: -Enable customer success working in a highly active team worldwide (remote job), providing advanced multi-lingual tech support (EN, SP, FR, IT) for several products in the company’s portfolio. -Provide coaching to the L1 and L2 team, including product training and 1-on-1 coaching sessions. -Debug logs analysis and advanced troubleshooting. Reproducing product bugs and submitting bug reports to Development teams. -Ownership of escalated or VIP cases/customers. Handling of critical outage situations for SaaS/Cloud. -Virtualization, usage of AWS and Docker technologies. -Creation of internal and external self-help articles and documentation + course trainings and provide training sessions. -Specialized in communication & security products for the SMB segment (Enterprise email, Firewall/UTM, VoIP, Archiving and Faxing).
Technical Support Engineer (L2) Level 2 Technical Support for company Distributors and Partners in the Latam region. Spanish tech support for corporate customers through reseller channels. Responsibilities: -Training of said resellers in several of the company's products. Performed on-site training for resellers in Latam. -Implementations of the product for new customers along with Sales engineers -Elaboration of documentation -Virtualization, test environments
Technical Support Engineer (L2) Level 2 Tech Support Engineer, mainly for USA customers, via phone & email, PGP Encryption product set. Training and virtualization. Advanced troubleshooting and log analysis.
Command center operator, handling alerts for several clients around the globe, executing processes to fix incidents; generation of reports, and contacting the responsible BU to coordinate actions to resolve incidents.