- Tech Support on billing system. - User Managment in Active Directory. - Solving incidents through ticketing system, phone, chat or email. - Network monitoring, communicating with ISP both verbally and in writing. - Remote assistance to peers using Tight VNC or Anydesk. - Basic knowledge on JIRA. - Installing printers on Windows and Linux environments. - Strong troubleshooting skills solving both hardware and software incidents.

Content creator for Training and Development. Designing manuals, flyers, graphics. Script and storyboarding for educational videos. Creating and editing video using Adobe Creative Cloud