In the Global Technology Services (GTS) Business Unit, the DPE is responsible for: -Project Management and Maintenance Implementation Plans -Financial control of service contracts -Compliance with Service, Customer Satisfaction and Financial metrics -Support and / or focal point in internal audits -Regular report of the projects status and reports related to PM management -Relationship with clients and detection of new opportunities -Follow-up of critical cases and handling of customer complaints

Manage IT Software Development projects serving as a link between business and technical areas, establishing the scope to be developed within the planned time and cost parameters, with the purpose of guaranteeing the planning, execution, monitoring and closing of the different projects as defined in the Road Map of Projects of the Organization. Responsibilities: • Planning, coordination, execution and monitoring of the activities of the IT area projects. • Establish methodologies that optimize the planning and management of technological projects to achieve their execution (PMBOK, Scrum, Kanban, SAFe). • Interact with the different areas of the Organization and involved Suppliers to understand the project and facilitate its analysis. • Support, if required, in the evaluation of the economic feasibility of the projects to contribute to their optimal development. • Guarantee the execution of the project based on the planning agreed with the Sponsor and Stakeholders. ...

Deliver software projects to Telefonica on behalf of Nokia Software (Stefanini contractor) whose portfolio includes Business Support Systems (BSS), Operations Support Systems (OSS), Service Delivery Platforms (SDP) and emerging businesses such as analytics, Cloud, security and Internet of Things platforms. Plan, orchestrate, document, validate and negotiate the delivery of IT Projects including the following activities: -Delivery responsibilities including project planning, management and staffing support; -Generate, own and maintain the detailed local Project Schedule; -Facilitate and ensure the communication between local customer office and both local and global delivery teams in the program; -Provide status reports including risk identification and mitigation and issue management to global team; -Coordinate and drive the customer in all local engagement activities; -Assure the local release is adhering to the contracted scope by customer; ...

-Establish the goals of the IT department together with Global IT Director and within broad outlines provided by executive management and contribute to their achievement by providing the necessary technical and people leadership. -Lead a team of 3 technical support engineers in geographically distributed cross-sites - 7 sites -Managing the IT team attending day to day issues and also assisting with escalated issues; ensure that team members contribute effectively towards their achievement. -Coordinating infrastructure maintenance and upgrades internally or with external suppliers when needed (Microsoft, UPS systems, structured cabling system, software houses…) -Determine equipment and resources needed for projects and programs as required -budget CAPEX / OPEX and ensure IT Projects develop as planned -Assure that overall IT infrastructure supports business continuity -Participate in general management functions, the recruitment and training of team members ...

http://ecuatech.com -Hardware and software support (client and server); -Sale to customers and companies SOHO computer products -Installation, management and maintenance of corporate networks of clients (PCs, printers and network equipment) -Systems Management of Windows Servers -Technical assistance, remote and on-site support

in the highly skilled System Integration Test team (SIT) Main responsibilities include: • Analysis of ASTRO systems requirements (APCO 25), designing test scenarios for the entire system, analysis and preparation of system configurations required for testing • Configure ASTRO systems devices (network equipment, base stations, servers, interfaces, applications, radios, etc.) • Perform functional tests, analyzing the behavior of individual devices, correctness of interfaces, validation protocols • Analysis and debugging problems in order to determine the cause of erroneous behavior, error reporting • Configure and work with developers supporting the execution of tests, analysis of logs, debugging • Continuous collaboration with architects and system software development teams • Optimization of test scenarios, seeking solutions to the most efficient coverage requirements. Main skills involved: •Telecommunication standards knowledge (APCO 25, TETRA, GSM, LTE, UMTS) ...

Senior IT Helpdesk Analyst is required to perform a support role for international customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing. Provide answers to the clients by identifying problems; researching answers; guiding client through corrective steps. Supported languages: Italian and English • Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users • Route problems to internal I.M. support staff. • Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. • Administer and provide User Access and Exit controls. • Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumventions.

https://www.untwork.com IT services company certified by ISO 9001 TUVSUD international quality system -Hardware and software support (client and server); -Sale to customers and companies SOHO computer products -Installation, management and maintenance of corporate networks of clients (PCs, printers and network equipment) -Systems Management of Windows Servers -Technical assistance, remote and on-site support -Instructor of Informatic (basic and advanced)

C.I.S.C, now CorisLab https://web.uniroma1.it/corislab/home • Operational assistance to users during classroom courses and input and data processing • Operational assistance during connection to local area networks and wide area • Reproduction of material during trainings • Creating web pages • Customer front-end user interface

https://www.sacrocuore-romapontemammolo.com Responsible for planning, managing and teaching Informatics subject