Responsible for the Service Management Process in LATAM countries (based in an ITIL approach) to ensure quality, availability and customer satisfaction supporting the business strategy Responsible for the governance of Operational and Support processes of global services and for the creation, updates and agreements of the operative model Responsible for the establishment of the relation with the customer and for any service communication Consultant for technical projects related being an enabler/linker/communicator between global and local teams of Operations, Engineering, Project Management, Commercial/Business, Product and Marketing)
Freelance Software Developer
Freelance Functional Analyst
Responsible for: - the creation of an Innovation Lab and most of the projects related which aimed to create an ecosystem of apps o architecture and solution design of those projects o Internal customers relationship management and for the demand management (once those projects turned into real solutions) o the supplier’s selection and relationship with them - Technical analysis for special projects also being an enabler/linker/communicator between multidisciplinary teams
Responsible for: - The whole software lifecycle - The whole operation, support and customer care processes - The IT-Infrastructure - Certification and renewal of the ISO 9001 and ISO/IEC 90003 - Creation of an internal framework for automatization of the software construction - The software developer’s recruitment