I have acquired more than 10 years experience in Customer Help Desk and IT Support with Native English Skills, providing support to Customers on how to use IT Tools etc. Resolving Incidents and Escalating to Other Groups when necessary. Started on this New Project with BlueCross BlueShield Minnesota An HMO Entity International Health Insurance Working at the Service Desk, Taking Calls, Chats, Resolving Self Service Incidents Assigning To Other Support Teams When Necessary Working with Tools like, VPN, AnyConnect, ServiceNow, Outlook, Microsoft Teams, OneNote, ControlUp for Access Remote to User's Machines, Active Directory, Highmark View, CSD Desktops, Thin Client and all Components, Citrix Workspace, VDI etc. Always Eager to Resolve User's Concerns on FCR.
IT Partner and Customer Help Desk assisting Users with the IT Tools listed Below, Resolving Incidents and Escalating to Tier 2 when necessary. (CRM, Ticketing Tools, Oracle, SharePoint, HPSM, ITSS, CXP Portal, Partner Authentication Portal, PLDS, RFA, KRS, GRT, Salesforce, One Source etc.)
Tech Support/Customer Care For Jabra Bluetooth Headsets, Golfbuddy GPS Range Finder, Vendo Digital Access Subscribers, Beeline Smurf Village Gamers)
(Tech Support/Customer Care/Sales/Order Entry For Time Warner Cable Subscribers And Potential Customers)
(Tech Support/Customer Care/Sales For Boingo WiFi Connection, 24 Hour Fitness Health Club Chain For Members And Potential Clients All through Chat E-Commerce)