• Work with business and technical team • Analysis of business requirements from different stakeholders (business, system, data) and translation into detailed stories. Elaboration of functional specifications (Epics, User Stories, Non-functional requirements) • Carry out the functional walkthrough of the product with the Development team • Ensure production integrity by validating and prioritizing reported problems • Cost/benefit analysis • Creation of analysis documentation based on project/product needs (customer journey maps, process diagrams, use cases, data flow diagrams) • Review of design documentation • Input and review of test strategy • Creation of training material and knowledge transfer documentation • Contribution to product roadmap • Ongoing management and prioritization of product backlog • Management of release schedule and features included on release • Incident Management

• Business Analyst for the GM Legal Department projects o TeamConnect – legal matter management application which included: SAP Business Objects – legal reporting tool iManage – legal document management system o GECC – Global Ethics & Compliance Center • Demo preparation • Change Request meeting facilitator • Author and reviewer of Change Request and related documents • Author and reviewer of Release documents • Project Manager backup in weekly status meetings • Directors Staff meeting contributor • Tools: MS Power BI Desktop Report Server – MS Team Services Other activities • Member of the Workplace of Choice Innovation Facilitation Board • Member of GM Volunteer team

• GM account Support Team Member- Supporting SAP, ICSA Software, BWISE, Mitratech, and OpenText software applications • End-to-end installation, configuration and maintenance of proprietary software (Business Objects, Blueprint One World, GECC, TeamConnect, and Document Management) • Support and maintenance of applications hosted outside GM: Charitable Giving Campaign (WPG Solutions), GM Foundation (Cybergrants) • Release analysis and documentation • Application Support for the GM Legal Department • Change Request planning & testing • Architecture review • Preparation and execution of production environment failover • Development of minor enhancements (.NET, ASP) • Database administration & troubleshooting (Oracle / SQL Server) • Application vulnerability remediation

• Development of proprietary tools for media display and distribution over the internet • Development of an intranet using workflows to follow and handle the different stages of the video processing • Testing, sustain and migration of deployed software • ASP and Visual Basic development • In-depth use of XML, VML and JavaScript

• Development of proprietary software (SmartOpen, Crediware, Infinitus) Development of credit card management systems • Installation and configuration of proprietary software in customer sites (mainly banks) • Testing, sustain and migration of deployed software • Client-Server software development ASP and Visual Basic development • COM and ActiveX development SQL Server and Oracle databases

• SQL Server and Oracle databases • ASP development Visual Basic development (libraries for shared functionality) • Development of a system for data migration from web site to excel files and database • Development of website for Berkley Insurance company for insurance calculations (web and client side)