Worked with tickets by resolving incidents/service request/emails. In all of those cases the customer could contact us via email and chat. Worked with a strict SLA in both tickets and SR. QA auditory. Troubleshooted software and Windows related issues. Manage users via Active Directory. Created documentation to keep the SharePoint Database updated on current technical procedures. Service Now ticketing knowledge.
Helped end users to troubleshoot different issues regarding proprietary apps from Nortel.
Worked with tickets by resolving incidents/service request. In both cases the customer could contact us via email and chat. Worked with a strict SLA in both tickets and Service Request. Troubleshooted software and Windows relateded issues.
Worked with tickets by resolving incidents and Service Request. In both cases the customer would contact us via email and chat. Worked with a strict SLA in both tickets and service request. Troubleshooted software and Windows related issues. Active Directory manage. Creation and management of bridges when an outage arise being the liaison between the customer and 3rd party app providers.