Alejandro GagginoHelp Desk
With more than 12 years of Customer Service/Help Desk experience and hours of tickets solved, i can take care of all your user needs, being local or remote.
Tech stack
Windows (14)
Microsoft Office (13)
Active Directory (9)
SAP Business Intelligence (BI) (6)
Android (6)
iOS (6)
IT Support
Experience
Help DeskCognizant
12/2014 - 04/2020

Worked with tickets by resolving incidents/service request/emails. In all of those cases the customer could contact us via email and chat. Worked with a strict SLA in both tickets and SR. QA auditory. Troubleshooted software and Windows related issues. Manage users via Active Directory. Created documentation to keep the SharePoint Database updated on current technical procedures. Service Now ticketing knowledge.

Android
iOS
SAP Business Intelligence (BI)
Microsoft Office
Windows
Active Directory
Costumer Support SpecialistE&Y
10/2013 - 10/2014

Helped end users to troubleshoot different issues regarding proprietary apps from Nortel.

Windows
Technical Support SpecialistAvaya
05/2009 - 05/2013

Worked with tickets by resolving incidents/service request. In both cases the customer could contact us via email and chat. Worked with a strict SLA in both tickets and Service Request. Troubleshooted software and Windows relateded issues.

Microsoft Office
Windows
Help Desk SpecialistTeletech
04/2006 - 04/2009

Worked with tickets by resolving incidents and Service Request. In both cases the customer would contact us via email and chat. Worked with a strict SLA in both tickets and service request. Troubleshooted software and Windows related issues. Active Directory manage. Creation and management of bridges when an outage arise being the liaison between the customer and 3rd party app providers.

Microsoft Office
Windows
Active Directory
Education
UX/UI DesignerCoderhouse
06/2020 - 12/2020