Heber GonzálezAgile PMO Manager
Highly motivated and broadly trained IT specialist experienced in delivering technical solutions with a special focus on Data Center IT Infrastructure and Cloud Technologies. Demonstrated ability in teaching, teamwork, problem-solving and communication skills. Results Oriented, Interpersonal skills with different levels of corporate, Strategic Outsourcing/Offshore. Coaching and Mentoring. Motivate and supervise Project Team members and influence them to take positive action and accountability for their assigned work. Technical Project Leader competences, Leadership Development Business Strategy, Risk Management, Stakeholder Management, Project Management, Project Planning, Project Delivery, Project Control, High Yield, Agile / Scrum expertise, Experience working with cross-located teams. Team Management, IT Architectural Design, Analytical Skills, Customer Relationship Management
Tech stack
Management (26)
Design (25)
Strategy (13)
eCommerce (12)
Optimization (12)
Windows (8)
Performance (8)
Agile (6)
Windows Server 2012 (4)
Microsoft Office (4)
Infrastructure Architecture (4)
Trello (3)
Microsoft Excel (3)
Technical Project Management (3)
Microsoft Power BI (3)
Certified Scrum Master (3)
Microsoft SQL Server (3)
Security (3)
Project Management (3)
Scrum Master (3)
People Management (3)
IT Support (3)
Writing (2)
Integration (2)
Data Migration (2)
Leadership (2)
Scrum (1)
Kanban (1)
Analytics (1)
Architecture
Experience
PMO ManagerBB Business Bureau S.A.
08/2021 - Currently

Lead five teams. Project Leaders with people in charge (Multriscreens, Price & Plans, Content Validation, Platform Validation & UX Team). In charge of overseeing multiple projects simultaneously. Risk, Problem & Change Management. Facilitate Scrum events and other project activities. Lead Steering committees. T&M. Staff augmentation.

Microsoft Excel
Agile
Certified Scrum Master
Microsoft SQL Server
Microsoft Power BI
Trello
Technical Project Management
IT ManagerWalmart
08/2019 - 08/2021

In the management of the team, the focus is providing software solutions that improve the health of the IT Infrastructure of the Point of Sale and that it is reflected in the volume of transactions that generate revenue to the stores. KPIs development to measure the performance of the solutions, evaluate the return on investment and manage the support team that attends incidents. I prepare executive presentations for the startup of each project and manage the ongoing implementation. My role brings value in the design of IT strategies, with extensive knowledge of Retail, providing consultant perspectives in each decision on the hiring of staff, the reskilling of team members, coaching for their empowerment in the role and vision of the business to transform IT area into an ally of the Operation though Digital Transformation.

Agile
Project Management
Performance
Design
IT Support
Infrastructure Architecture
People Management
Scrum Master
Sr. Technical Project ManagerWalmart
02/2019 - 07/2019

Point of Sale IT Project Management KPI Design Data Analytics Presentations Scooping Process Management Business Impact Analysis Risk Management Change Management Enterprise Business Customer Engagement

Management
Design
Analytics
Co-Founder & CTO | Global Data Center Advisor | Management ConsultingXELCON
01/2008 - 12/2018

Consulting services and IT project management support. I advise the clients in "making changes happen", with a focus on improving their business. I re-run their processes to find points of improvement, I design correction plans and I contribute value by training and mentoring the client's staff so that they achieve their greatest potential. Some of the technical and non-technical activities that I usually perform to clients inside and outside Argentina, both in English and Spanish, are: Office Operation Startup in the region. Omnichannel Strategy Management - Ecommerce IT Services Delivery Management and Strategy Design. Businesses and Alliances generation. Mentoring, Training and Team Coaching. Software & Infrastructure Project Management. Re-engineering and optimization of IT infrastructures and business applications. Data Center Migrations Strategies and Consulting Services.. Making technical and non-technical training.

Management
eCommerce
Design
Strategy
Optimization
Sr. Technical Project Manager | Scrum MasterKPMG Argentina
03/2017 - 01/2018

I have worked as Senior IT Advisor, with the role of Project Manager in multinational clients, on projects of regional, global scope, and carrying out the following activities: Project: Implementation of a large ESB software solution in the field of Telecommunications. Kanban Coach. Role: Sr. Project Manager | Scrum Master Redesign of the organizational structure of the area in its startup. Planning, management, and control of sub-projects, with focus on problem management (ITIL v3.0). Provide support to the management of each head of fronts. Definition and management of KPIs, executive presentations and performance boards. Scrum Coach and implementer of agile methodologies in the management of each front.

Scrum
Agile
Performance
Kanban
Management
Infrastructure Data Center Technical LeadKPMG Argentina
01/2016 - 02/2017

Project: migration program leadership, from Buenos Aires to San Pablo, Brazil. Role: Technical Project Leader Design and presentation of the global migration strategy, including all the IT Infrastructure and business applications. Sizing of the technical equipment necessary to face the management of the project. Manage participation and coordination of all providers involved in migration. Validate the technical proposals of Infrastructure of the destination Datacenter. Manage the identified risks and the action plans of the Program and the sub-projects. Train the team of consultants in charge, in processes and technological aspects.

Management
Design
Leadership
Strategy
LATAM and Caribbean Data Center ManagerLevel 3 Communications
12/2013 - 05/2015

Lead a team of Data Center Operations at each country. Responsability scope: USA (Miami), Panama, Costa Rica, Mexico, Ecuador, Colombia, Brazil, Peru, Chile y Argentina. People, process and project management. I was responsible for the management of the services provided by the Data Centers in each country. I led the teams of Data Center specialists that support the entire operation. I planned and managed the equipment facilities and measured the efficiency of the services. I developed the strategic roadmap for the infrastructure investments of each Data Center, participating in the technical and commercial discussions with each supplier.

Management
Infrastructure Architecture
Data Migration
LATAM IT Project ManagerLevel 3 Communications
03/2012 - 11/2013

Regional Project Leader for LATAM IT Infrastructure Environment. Creation and design plans for technologies integration across forest with Microsoft Lync Server 2010, UC Technologies, Voice & Data, Wireless, Network Management, Microsoft Exchange Server 2010, Business applications and non-Microsoft environment. I designed plans for the integration of technologies in the entire infrastructure of both companies (Global Crossing and Level3 Communications). Defined migration strategies and technical procedures. Led the creation and implementation of the regional services catalog. Total responsibility for implementation of the project in accordance with the project specification, approved by the management. Make suggestions as to how to simplify IT Infrastructure management. Regular reporting to management and stakeholders. Lead the development of a Disaster Recovery Plan for business continuity.

Management
Design
Integration
Store DirectorDIA Argentina Self-employed
01/2008 - 11/2012

As Retail Store Director I was responsible for every aspect of the day-to-day supervision of retail outlets, including point of sales, staff, stock and resources management. I been oversee daily operations at our store. I supervised the operational and organizational standards of the store. Other Main Responsibilities: Organize all store operations and allocate responsibilities to personnel Supervise and guide staff towards maximum performance Prepare and control the store’s budget aiming for minimum expenditure and efficiency Monitor stock levels and purchases and ensure they stay within budget Deal with complaints from customers to maintain the store’s reputation Inspect the areas in the store and resolve any issues that might arise Plan and oversee in-store promotional events or displays Keep abreast of market trends to determine the need for improvements in the store

Performance
Management
IT Infrastructure Project LeaderGRUPO DATCO
05/2010 - 02/2012

Resposable for providing consulting services for Messaging and IT Infrastructure projects in very large companies. Main responsabilities: -Supporting pre sales team perfom quotation, schedules and feasibility study. -Completing and validating the functional specifications with the customer. -Writing the project plan. -Managing customer interface -Managing 3rd party services -Reporting project progress and issues to Datco's management and customers. Implemented solutions: Microsoft Exchange Server 5.5/2000/2003/2007/2010 Microsoft Lync Server 2010 Microsoft OCS 2007 R2 Microsoft Windows 2000/2003/2008 R2, Hyper-V environments

Management
Writing
Windows
EMEA IT Infrastructure & Messaging ConsultantIBM
05/2005 - 12/2007

Exchange Administrator - IT Security Specialist Responsible for: Microsoft Exchange Server 5.5, 2000 and 2003 installation, configuration and administration. Design and Implementation of backup policies. IT security responsibilities including messaging, Issues and APARs, Risk & Vulnerability Analysis, DCA Administration (patch management, updates, documentation maintenance). Tools: Microsoft Exchange Server 2000/2003, NAV for Exchange Server, Microsoft Windows 2000/2003, Veritas Backup Exec 9, 10D y 11D. Major achievements: Successful migration from version 2000 to 2003 in several customer environments. Team member in several global delivery projects, where IT positions were transferred from EMEA to Argentina, through conference calls and onsite shadowing.

Management
Design
Security
Windows
IT Infrastructure AdministratorHelpdesk Soluciones Informáticas
10/2001 - 04/2005

Customer: InterContinental Hotels Group Network Administrator - Messaging Specialist Responsible for: Microsoft NW Administration (users creation/deletion, privileges, resources administration). Corporate Mail Administrator (backups, user support, HW installation, infrastructure design and maintenance, wifi). Tools: Microsoft Windows 2000/2003, Microsoft Exchange Server 2000/2003, VERITAS Backup Exec 9. Major achievements: Successful network and email migration from Microsoft 2000 to 2003 Server. Customer: Grupo ARCOR IT Support Engineer - Network Support Responsible for IT Support on site (PC and Notebook support, backups administration, the main point of contact for telephony providers, hardware providers. Tools: Windows 2000 Server – Windows 2000 Pro – Windows XP Pro - VERITAS Backup Exec 8.6 Major achievements: Successful migration from Lotus Notes version 5 to version 6.

Windows Server 2012
Microsoft Office
Design
Windows
IT Trainner & ConsultantHasar Sistemas S.A.
01/2000 - 11/2001

System Implementation • Responsibilities (Retail system implementations - Analysis and design skills in the various profiles of staff of North-Carrefour Hypermarkets and Auntie. Client Exxel Group). Profiles Stockiest, receivers of goods and operators of computer centers. Tools used: Soft as developed by the company. Teams of Radio Frequency terminals with radio antennas distributed in the halls of sale, deposits and reception. Highlights Achievements: Completion of the successful Project implementation

Design
Education
Licenciado en Redes y Comunicaciones de Datos (Bachelor in Computer Science)Universidad de Palermo
08/2019 - Currently